Privacy Policy

Last Updated: 23 August 2026

Massing Design respects your privacy and is committed to protecting the personal data that you provide to us.

This Privacy Policy explains how we may collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA).

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

  • Your name

  • Mobile number

  • Email address

  • Property type and property-related information

  • Renovation requirements and preferences

  • Estimated renovation budget

  • Renovation timeline and key collection status

  • Information you provide during consultations or enquiries

  • Communications between you and Massing Design

  • Information submitted through our website, social media platforms, advertisements and lead forms

We may also receive information when you interact with our advertisements or submit an enquiry through third-party platforms such as Facebook and Instagram.

2. How We Use Your Personal Data

We may collect, use and process your personal data for purposes including:

  • Responding to your enquiries

  • Understanding your renovation and interior design requirements

  • Contacting you regarding your enquiry

  • Arranging and conducting design consultations

  • Preparing proposals, quotations and related project information

  • Providing interior design, renovation and related services

  • Managing our relationship and communications with you

  • Following up on enquiries, consultations and projects

  • Improving our services and customer experience

  • Sending you information about our services, projects or promotions where permitted by applicable law or where you have provided the relevant consent

  • Complying with applicable laws, regulations and legal requirements

3. Disclosure of Personal Data

We do not sell your personal data.

Where reasonably necessary for the purposes described in this Privacy Policy, we may disclose personal data to third-party service providers, contractors, professional advisers, technology providers or other parties that assist us in operating our business and providing our services.

We may also disclose personal data where required or permitted by applicable law.

4. Advertising and Third-Party Platforms

Massing Design may use platforms such as Facebook and Instagram to advertise our services and collect renovation enquiries.

When you submit information through a form provided by a third-party platform, your use of that platform may also be subject to the platform's own privacy policy and terms.

Information received by Massing Design through these platforms will be handled in accordance with this Privacy Policy and applicable Singapore data protection requirements.

5. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data under our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Personal Data

We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, for legitimate business or legal purposes, or as otherwise required or permitted by applicable law.

When personal data is no longer required, we will take reasonable steps to securely dispose of or anonymise it.

7. Access, Correction and Withdrawal of Consent

Subject to applicable Singapore law, you may contact us to:

  • Request access to certain personal data we hold about you

  • Request correction of inaccurate or incomplete personal data

  • Withdraw consent for certain uses or disclosures of your personal data

Please note that withdrawing consent may affect our ability to provide certain services or respond to your requests.

8. Marketing Communications

Where applicable, you may request to stop receiving marketing communications from Massing Design.

You can do so by following any unsubscribe instructions provided in the communication or by contacting us at the email address below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable legal requirements.

The latest version will be published on our website with the updated date indicated above.

10. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way Massing Design handles your personal data, please contact us at:

Massing Design

Email: support@massingdesign.com